These terms apply to anything you buy through this website from Ken’s Auto Spares Limited (company number 01776790), 2-4 Carey Road, Bulwell, Nottingham NG6 8AT. Workshop bookings made through our booking system are a separate arrangement and are confirmed on the day. Your statutory rights as a consumer are not affected by these terms.
Ordering
Placing an order is an offer to buy. We accept it when we email you our order confirmation; until then no contract exists and we can decline an order, for example if an item turns out to be out of stock or was priced incorrectly, in which case anything you have paid is refunded in full.
Prices and payment
Prices are in pounds sterling and include VAT at the current rate. Any delivery charge is shown before you confirm the order. Payment is taken at checkout by card; the payment is processed by our card provider and we never see or store your full card details. If we find a pricing mistake before dispatch we will tell you and let you choose whether to continue at the correct price.
Collecting from the shop
Collection is free. Everything sold for collection is in stock at the shop, so you can come in as soon as you have our order confirmation, any time in opening hours: Monday to Friday 9am to 5.30pm and Saturday 9am to 1pm. Quote your order number at the counter. If something needs ordering in, we will email you to say when it is ready. Orders are held for 14 days from the confirmation; if you need longer, just let us know.
Delivery
Orders placed before 1pm Monday to Friday are dispatched the same day for delivery on the next working day. Orders placed after 1pm, or on a Saturday, Sunday or bank holiday, are dispatched on the next working day. The delivery charge for your address is shown at checkout before you pay. Once a parcel is with the carrier we cannot control delays on their side, though we will chase them for you. The goods are your responsibility from the moment they are delivered to your address, so please check them on arrival and tell us straight away about any damage.
Making sure a part fits
It is your responsibility to check that a part is right for your vehicle before ordering. Product pages describe what a part is; they cannot know your exact vehicle. If you are unsure, ring us with your registration and we will check for you. Parts should be fitted by someone competent; we are not responsible for damage caused by incorrect fitting by others.
Cancelling, returns and faulty goods
You can cancel an online order within 14 days of receiving or collecting it, and faulty goods are covered by the Consumer Rights Act 2015. How to do either, and the items that cannot be returned unless faulty, are set out in our Refunds and Returns policy, which forms part of these terms.
Our responsibility to you
Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Beyond that, we are responsible for losses you suffer that are a foreseeable result of us breaking these terms, and not for losses that are not foreseeable or that arise from business use of the goods.
Your information
We use the details you give us to process your order and to contact you about it, as described in our Privacy Policy.
Problems and complaints
If something has gone wrong, tell us and we will sort it out: 0115 927 3651, bulwell@kensnottingham.co.uk, or in person at the shop. These terms are governed by the law of England and Wales and any dispute can be dealt with by the courts of England and Wales.